Our Reviews

Took my car in on a Monday to have oil change and check AC. On Wednesday I had not heard. Seems consultant was fired and my car hadn't been assigned to anyone else. Then on Thursday I was told that AC coil needed replacing at cost of $2500. Finnegans had replaced coil in Oct at cost of $2100. Claimed was a 2nd coil. I picked my car up on Thursday afternoon but had to wait an hour while oil was finally changed.

Everyone has done everything that they said they would do

Fast, Friendly & Fair

I ask for oil change on the 8th since the car had been in the shop for 10 days and the oil change was promptly taken care of.

Prompt reliable service.

On time fast and friendly

Rene was an excellent salesman. Very responsive to all questions with courtesy and knowledge. Very happy with the price and quality of the car.

My salesman was very professional and genuinely helped me get the car I wanted. Overall 10/10!

Show up for oil change and service doesn’t have the oil after making me sit for an hour

very bad and disapointed experience.first time it happens.

I would’ve given 5 stars but lately they been dropping the ball alittle.

Great experience, Great customer service

Clayton was very helpful and knowledgeable

Great customer service.

Advisor I had was exceptional. I arrived at 7:15 for my 7:30 appointment. Oil change, 15,000 mile service and recall I was notified of. The appointment was supposed to take 2 hours or less. I was finally able to pay and leave at 10:30. The reason I started to use Finnegan's was the fact that it is not an overly crowded location such as Beck and Masten. There were only three people waiting for their vehicles. I was the first one in the waiting area and the last one to leave. The one star is for the great advisor, if not for him it would be none!

Jordan Green did a great job of letting me know what was going on with the service of our vehicle and the status of the warranty claim.

Sam Effendi made my experience of buying a my Buick Enclave wonderful! He was knowledgeable, patient and efficient! This is the 2nd new car that I have bought! It was a wonderful experience! Dillon, who helped me with the financing was also very helpful!

As always, service was excellent and on

2.5 hours for an oil change and tire rotation. Appointment was at 10:00 and the service advisor told me at 11:40 he was going to lunch at 12:00 and would have my truck back before he went to lunch. I was seated with my back to the service driveway so I didn't see when my truck was parked. Finally at 12:25 I went to the service advisors office and sure enough my advisor was at lunch. Another advisor looked for my ticket and sure enough my truck was done, and had been done for who knows how long. The advisor that gave my keys back made sure to tell me to give them 10's on all the reviews. Will not get my truck serviced here again.

The sales team was fantastic to work with and made the entire experience as pleasant as possible. The Finance Manager did a great job with zero pressure.

I gave 5 stars at the beginning as of April 26th in Google, and kept it like that until today, unfortunately, during the purchase process the dealer lost my second key, and was communicating with Eddie to solve the issue, nothing was done or received a follow up, so I told Eddie I was going to go in person to try to solve the issue, went in person, the guy didn't have the decency to tell me was going on vacation nor informed anyone about it, so I had to start from scratch. So I was told yesterday to come back today, I come back today and guess what the guy that placed the order for key fob "Forgot" to call me and tell me that key will arrive next week Tuesday, so not only on a brand new car you guys lose my second key, the follow up is atrocious and obviously I've been wasting my time and money on this for almost a month. Eddie is a good sales person don't get me wrong, but unfortunately, the after sale experience has not been pleasant

Great Service in a timely manner.

Excellent service

Our sales rep was very knowledgeable about all the vehicles and helped me picked the one that best suited the things I was looking for. He was very kind and understanding which made the process very smooth. We’ll definitely find him when my husband is ready to purchase his truck.

Very nice and willing to work with you staff!

Its always a pleasure to do business with Clayton at this dealership. I havent had any issues with any of my vehicles that we take there. They seem to always beat our expectations and leaves me with a sense of security knowing that they have the right people to perform the task.

Great staff and Service as always

Everyone was very polite and helpful. Will recommend this dealership to friends and family.

Fantastic service,They were very communicative through the process . Great customer service and great experience always. Highly recommended!!!!

They need to fix sooner. Sitting in the shop for four days before they start working on my truck is TO LONG !!!!. But they did fix it.

Everything was going well until the end, I was not very happy at the . Over all Sam and Jack were great.

Great service

I had the pleasure of meeting Sam my car salesman.Very knowledgeable and informative about my car purchase.Sam took his time with me to make sure I comfortable and confident on my choice of vehicle. Dillion was awesome as well he made me feel at home.Dillon was very intentive to my needs and understanding at signing and that I’m appreciative of.

Flawless. First time to visit and will be back.

Took very good care of our truck

In and out in a timely manner

We had a great experience with Rene as we were working on the purchase of a new vehicle.

Even though I scheduled an appointment on Friday, my vehicle wasn’t looked at until late Monday or possibly Tuesday. I was also told I’d receive a call on Friday between 1–5 PM, but that never happened. Additionally, there was a recall on the vehicle, and once again, the part wasn’t in stock—so now I have to bring it back in. That’s a major inconvenience. On top of that, the quoted cost to replace the radio is extremely high, especially compared to the cost of an OEM unit. And while the car was washed, the driver’s side wasn’t vacuumed, which seems inconsistent and disappointing. Overall, I’m not happy with the service this time around.

Great experience.

I'm glad I have yall to keep and eye on my car I'm and older lady 64 with walking problems and will always need help to keep my car in shape thankyou so much for everything you did the guys there were so nice and tended to me and excellent place I would go back for my car needs

Bubba was very helpful in helping me choose my SUV

Very easy and professional

great! Yulisa and Gavan did a great job working together to make my deal work!

advisor was great, my vehicle was in and out fairly quickly.

Eddie was very friendly and helpful. everyone had great customer service, very attentive

Our salesman Rene Garcia went above and beyond to make sure we were happy customers.

Everyone I dealt with was professional and courteous I was very pleased with the service

The guys in service office did a amazing job in and out in very little time

This was a great process from start of vehicle selection to taking delivery of my vehicle. All of the important questions I had about the Buick were answered to my satisfaction. I appreciate want to thank Bubba Alverez and Eddie Martinez for all their assistance with each step of this buying experience. There was never any high pressure put on me to make this purchase and I am very pleased and just love my new Envision Preferred. Best Regards, Kenneth Floyd

Jordan had great communication and friendly customer service. Will be back to this dealership.

Awesome experience

It took over a week to diagnose problems. Very frustrating just waiting for diagnoses .once they started work was done pretty fast .. Niles in service was very attentive and polite.

Good service. Not a long wait. Comfortable atmosphere

Clayton is the best advisor you will find in the Houston metro.

Super fast and efficient.

Our sales rep and our financing director were both super attentive, friendly, and efficient, without being pushy. We are 100% satisfied with our experience.

Landon was amazing. He went above and beyond to help me find the car with all the features I needed.

Salesman was very impressive

AWSOME

As always, timely service. Cordial, helpful staff

I had an appointment at 9:30 for an oil change and I checked on my car at 11:20 and they were just getting it in the shop. It should not of taken any longer than an hour to an hour and a half it took almost 3 hours. This is not acceptable especially when I had an appointment

Jordan, my service rep was an 8 of 10. He pretty much kept me informed and helped when I asked. (You should keep this young man around) Who ever answered the phone on my initial call (a woman) said Chevy service would be 2 days before they could annalyzed my truck.(lied, wrong, whatever) Service manager told me at least 1 week (actually 8 days)

I don’t know how to answer that yet my truck has been there 3 days for a problem

Every time get in and get out, Service Department staff were all helpful. Jordan very sweet young man.

Great as always!

Renee was very helpful and knowledgeable

My salesman was great-Even came in on his day off to do the deal----Make ready was one of the worst I've experienced---When I picked up my new truck my DEF was almost empty & the windshield wiper reservoir was empty---I went on a trip the day after I bought it & needed in & that is when I discovered it was empty---I had to stop on the road & buy a container of it---Neither one of those should ever happen on a new vehicle---All said I absolutely love my new truck.

After my oil change was done and I looked over the paper work of my car. It stated my windshield wipers were good. In fact they are really bad. They have pieces missing and need to be replaced. But the report showed otherwise.

Hauled my truck in and found the problem they repaired it and a happy camper

I dropped off my vehicle at 9am and was promised my vehicle would be ready by noon. I had to call at 1pm to learn that my vehicle was not ready. Bad communication! My vehicle was not ready till 4pm!! A loaner car would have been nice. You need better communication. I was told that the delay was because the person first working on my vehicle was Not comfortable finishing the job so they had to get a different person to finish it. THIS IS NOT A GOOD FEELING.! I paid online GMA.com for a service I expected better.

Great team and great experience

The salesman, Rene, was outstanding. I am handicapped and he did an excellent job helping me choose the car I wanted, clean out trade in, and overall, just a wonderful attitude. I still haven't received the paperwork in my email for buying the car, but it's only been three business days as of today.

5 hours for an oil change. Oil pan drain plug stripped all oil changes done at dealership. No communication between service advisor had to walk over to find out what was taking so long for a simple oil change

Great sales rep and financing rep. Smooth with no issues

Mo and Jacob were wonderful! Their customer service is top notch. I appreciate their help in accomplishing my goal to buying a new vehicle.

It was the worst experience I have ever had with a dealership. I have always used Classic Chevrolet for everything and never had my car held hostage for 45 days. I changed only because my sales person at Classic for many years is no longer available. (Currently we have 2 Cruises, 1 Equinox, 1 Silverado, 1 Malibu - that replaced a previous Malibu, and now my Blazer. I came to Finnegan only because of Bubba Alvarez and walked in preapproved. He and the finance gentlemen were wonderful Highly recommend Bubba for any of your sales needs. I would only purchase from Finnegan Again because of them however , will never use service again. They charged us for something that should have been included. Asked if we would get a refund and was told know. I have a free coupon for our next service AND we have to come pick it up. Worth the drive to Sugar Land. Never again.

Friendly staff and very knowledgeable about the vehicle.

Had very good service. Tim the service representative was very courtesy and efficient. Kept me updated on the progress of my service.

GREAT SERVICE

Showed to rotate tires but did not

Giulian and Earl was great. They helped me out a lot with the upside down trade I’d have and they almost accomplished everything I asked for.

A little too long again but I was kept in the loop on what was going on for the most part

Jordan, in service, was excellent.

I was originally told my car would be repaired in 3 days which turned into 16 days. Also I was told if you need a loaner vehicle, you would have to rent a car and wait for Chevrolet to reimburse you. I had to call to get updates on the status of my vehicle. Then I was given a price for my car to be repaired and had to remind them that my car is still under warranty. Now I understand why this dealership is not listed on myChevrolet app, the service is horrible.

Didn’t get offered the car wash like I usually do. And I asked for the breaks to be checked and they said there was no problem but the breaks are super squeaky and grind. There’s still an issue

Attentive, friendly service.

Very helpful and assessed A/C problem and obtained needed part and repaired sooner than expectation.,We have been a Finnegan customer for over 10 years when we moved to this area. Continuing to enjoy our Buick.

Anthony had 0 communication with me over the 5 days my car was there, despite leaving him 3 voicemails and sending 3 emails. I was without my car for 5 days for nothing. I had to just pick my car up and the issue was still not fixed and I still haven’t heard anything from Anthony. Very poor customer service.

We were told we had to purchase the Texas protection plan but when we picked up the truck we did not receive all the included items. The windows were not tinted. We have no idea about the LoJack system. The salesman told us we would receive an email on how to login. We have yet to receive such an email. We have contacted the salesman with no response. :( Not happy with that service or lack thereof!!

The service rep, Niles, was knowledgeable and friendly, the recalls were finished in a timely manner and having the Uber rides were helpful. The only negative was the link provided to track the vehicle through service was useless. My appointment was on a Tuesday morning, but I dropped off the car on Monday afternoon. From Tuesday mid day until I picked up the car on Wednesday the link told me the car was being inspected. I finally called on Wednesday afternoon, because I believe the car should’ve been finished, and in fact, it was ready to be picked up. This didn’t cause me any problems, but it is something your dealership should fix. The funny thing was on Thursday I got an email saying I had missed my Tuesday appointment. I assume that is also due to the faulty link to keep track of the car.

I was happy with the Service I received; you trusted that employees do an awesome job and make sure what’s taken off your vehicle is put back. I had my tire’s rotated and sad to say , I had a flat tire…. Only to find that one of Lugs was not the original Lug that came on the vehicle. What was in place was a Lug similar not same as the rest of the Lugs. So it leaves me to wonder if you’re not going to put original back on the person vehicle. I how can, I trust you to actually do the work; you Say , that will be done on the vehicle and the price wasn’t cheap $$$ I had service done at dealer ship; which could easily get the right Lug not a Lug that seems to be similar like the rest and AAA had a time removing the imposter. Where is the integrity? I paid for a service ; I surely hope that work that customers pay for is 💯? Otherwise why bring your Car back to the dealer ship… P.S Now I have to purchase a Lug nut as well as a new Tire.

Came in because water is leaking into my car. Was told that there were no leaks. It just rained this morning and interior is still getting water in.

Mo was polite, Jaime the GM never bothered to come greet me or shake my hand. Bad business.

I was greeted at the door,staff was polite and professional,Jesse C assist me with car options,he was very detailed with the online application,I got the ride I wanted,everything was very fast. The whole team was very generous and professional,I would definitely come back in the future and refer family ,friends etc to Finnegan dealership.

service was performed satisfactorily. Dealership kept me informed satisfactorily. Time it took for repairs was longer than was explained when I booked the reservation for service.

Very professional and courteous

The experience I had this weekend was very disturbing. I almost lost my rear tire do to a QC error. Thanks to Mr. Jordan for going above and beyond to make sure that this will not happen to me and any other customers again. Team GMC we are very lucky no one hurt or kill. You guys are better than what was displayed this weekend.

horrible service not a good place to take your car to get serviced

Clayton is my go to service advisor. He goes above and beyond to help and get you out in a timely, manner.

It took 3 hours for an oil change and a state inspection. That is unacceptable! This was my first time and most likely my last. Everyone was super nice though, that is why a gave two stars instead of one

It was quick and professionally done.

Completed work faster than expected.

I made an appointment online for a oil change but accidentally made it next door at the Finnegan Chrysler Jeep dealership but Jordon at Finnegan Chevrolet fit me in the schedule . Jordon has been my advisor a couple times before and had been very helpful and polite. The wait was a little under 2 hours that is a little inconvenient but I rather wait and get it done at the dealership and not these hit and run places.

Clayton was very courteous, professional and timely as always.

first time at service department for your dealership. Never did i realized that a 9am appointment would result until 12:15 .... not sure the reason other than several of waiting customers commented same issues as we talked in the waiting area several had 9 am appointments. AND most were waiting up to 3 HOURS along with me, thats a lil long, maybe two at most but really. so sad.

Great service department - Clayton had us in and out quickly - the only service department we will ever use

Fast and friendly

I put 2stars because i had an 8:30am appointment got there at 8:25am my truck didn't get to the service area until 10:30am so some stuff i wanted done on the truck couldn't get it done because i had to be in the airport for 1pm

Your service man Niles took our concerns serious. He followed thru with his service dept.

The service was great. All work was done in timely manor! All my concerns were met with a friendly smile!

Did the job right. Everything went correct. Vehicle runs well.

4 and half hours for oil and filter change, it was scheduled appointment.

6 hours for an oil change. I also requested a wash and didnt recieve one as well as a matt cleaning.

Advisor Jordan is outstanding! Always great on point same with service manager they always have you feeling like your there number one priority

Great serv

The people in the service department are kind and curious and efficient and very timely! I had a particular problem with my car and Jamie who is the service manager( I think) went out of his way to address my situation and to resolve it very quickly! He knows how to treat customers and I appreciate him so much! I could have my car serviced elsewhere but I drive 20 min from Stafford to Rosenberg because the staff here make it a very pleasant experience they make you feel like you matter and they want you to come back! I bought my car here and I have been coming back fr 10 years now! Thank you again to the amazing team in the service department fr a job well done!

Good service

great salesperson

I was the second car in que for an oil change on that Friday morning. My truck sat for 50 minutes before it ever entered the bay. Two hours in Iasked what was going on and when checked said it would be done shortly, and that they were just being thourough.Well, the history with this service department has been this way for years. I have tried to be patient, polite and caring but enough is enough. I even gave decent review with the hopes of helping out those that were obviously trying, but get penalized when they get a bad review. Anyway, Three days later I am 175 miles from home and I get a low engine oil notice, to check my oil level. So on the side of the road in 103 degree weather I check at a service station and find no oil on my dip stick. I buy two quarts and it takes both quarts to fill my vehicle. There were no leaks, and a week later the level is still full. THEY SIMPLY DID NOT PUT ENOUGH OIL IN THE VEHICLE. So yes I am done. The dealership offered to provide my next oil change free, and i asked if that could be used at another dealorship and i was told no. I am honeslty over dealing with this location, my friends have told for years not to go there.But they are in my community and I tried to give them the opportunity. But I am done.

Everyone makes you feel like family and are genuinely kind.

Great and easy experience!

Very good service.

Eddie was excellent, not pushy, responded immediately, and got everything I wanted. Our finance guy was amazing and so friendly. The whole experience was the best car experience my husband and I have ever had.

Shout out to Zeke and Jake for making My Birthday The Best Ever!!! These 2 know exactly how to take 1st CLASS CARE of a 1st Time Owner EVER Of A Brand New Vehicle!!! They are OUTSTANDING EMPLOYEES OF FINNEGAN’s Dealership there in Rosenberg!! They went way out of their way and beyond my expectations of having the Best Experience Ever in Owning My 1st Vehicle!!! My Brand New SUV!!! I love it!!!! I will be going back again with My Son’s when they are ready for Momma to trade in the SUV for a newer vehicle!!!!! They are the sweetest!!! I’m truly BLESSED!!! THANKS ZEKE AND JAKE FOR HELPING ME MAKE MY DREAM COME TRUE!!!! You’ll are AWESOME!!!! Sincerely, Mary Valdez

eddie my sales rep. it's a A1+ he always treats me with respect and that's one thing i as client appreciate a lot, thank you much EDDIE KEEP UP THE EXCELLENT WORK AND I WILL SEE YOU IN ABOUT A YEAR AGAIN.

Excellent service and Niles Bess was an excellent service advisor during my visit.

Fast, economic service.

I always enjoy my truck buying experience at Finnegan’s. Robert in Sales is great, always very helpful, professional and is just an all-around genuine person. Dave in Sales Management always greets me with a smile too! Everyone there is very friendly and personable. I will always purchase my vehicles from these guys. Five stars!!!⭐️ ⭐️⭐️⭐️🌟

It was easy and fast Rene Garcia Did a good job and smooth transition on paperwork wife and I were talking about getting another vehicle in the future thanks for everything

I extremely grateful to get an early morning appointment. Check in was quick, and vehicle was promptly taken back.

Car was repaired earlier than expected.

The service was completed faster than expected

Service department was able to diagnos the problem and get the repair done in a very timely fashion!

Our service advisor Clayton was very professional and helpful. He got us in and out very quickly with no issues or problems

Very Positive and Professional

Highly satisfied with my service , had no issues at all. Had me in and out in no time.

I don’t understand how when I make an appointment it takes 6 hours for a oil change and tire rotation.

This has been a long (multi-month) journey to get the recall service performed on my '21 GMC Sierra AT4 with the L87 6.2L engine. Fortunately, my purchasing dealership, Finnegan, was able to accommodate me this past week. The good news is the motor passed inspection, so after an oil change to a heavier 0-40W oil and new filler cap I was on my way. The only blemish here was I asked to confirm that they'd rotated my KO3s as they typically do with an oil change service and they had not. They claimed this L87 remedy service wasn't a true 'full service' oil change, but they would be happy to do it for a $30 charge. Well, shame on me for assuming they were going to provide me with the same service they always do when I have the dealership change the oil. But maybe it'd be better if they were more clear about this at intake. Otherwise, it went as well as could be expected under the cloud of a major (and potentially serious) recall. The dealership and service representative were just as cordial as I've come to expect.

A salesman responded to my message in minutes. He confirmed the vehicle was on the lot and had it out and ready for me when I arrived. I am happy with my purchase and appreciate the friendly team that worked with me. I would recommend your dealership to friends and family.

promptly diagnosed my problem and replace my battery in less than 2 hours as promised.

This is my second time purchasing a car with Finnegan. My sales representative was Jesse and he’s helped me both times. He’s literally the only reason I decided to work with Finnegan. Jesse and the finance department was able to get me in a vehicle. While it wasn’t my initial decision and choice of a vehicle I am happy with the overall pick. Because it’s a 2025 versus a 2023 and had significantly lesser miles. The finance company haven’t connected with me just yet to set up payments and everything but I am still thankful .

Clayton, was awesome. He got me in and out, and also made sure there were no finger prints left from the tech. He made sure all my fluids were topped off.

I love the staff there i feel at home and Mr Jordan Green is a great bguy and always treating customers with respect always.

Process was as good as it can be.

Clayton was great and explained everything to me so I could understand what was happening with my vehicle.

Actually wasn’t expecting this quick of service after hearing some other people’s complaints but they got me taken care of in record time,great job!

Answered all my questions. Went out of their way to help me.

I brought my vehicle in for service and had some additional work performed after the technician examined the vehicle. I had planned on waiting for the vehicle so I stayed in the customer lounge. The wait was longer than I was told and no updates were provided regarding the vehicle while I waited. It would have been nice to know the progress of the work on the vehicle.

Moved here and found another gmc dealer for my services. Okay so far with them

My original call was with Service Advisor Jordan Green for recall and scheduled appointment for 9-16. I needed to reschedule and attempted to call him 3 times, left a message once and emailed him with no response from him. I finally rescheduled with another advisor. My rescheduled appointment was for 9-19 which was still with Jordan. On the 19th I had to call to see if my vehicle was ready which it was. I was taken care of by Tim. Jordan sent me a text claiming he attempted to call me several times with no luck. I had no missed phone calls nor did my husband. I checked the receipt and both our numbers are correct in your system. I do not believe Jordan ever tried to call me or if he did he dialed the wrong number. He used the correct number to send me a text.

Excellent service and good job

Upon arrival I promptly met by my service advisor. He was courteous and professional. My vehicle’s scheduled maintenance was performed without delay.

It took 5 weeks for y'all to start looking at the truck even though I had a appointment

It was excellent, we were very pleased, with our salesman.

We were very short in free time to search for the right dealership that could find the car we were wanted for our college aged daughter, and to also meet the price point we needed. I was able to get all communications done long distance, the price point deal agreed on in writing and sent to me, and the sake completed with just one trip to make the payment and sign off and pick up the car. Rene at Finnegan and his supervisor did a great job working with us quickly through phone calls and e-mail and went to a lot of trouble to find the car we needed. Will definitely be going to them again in the future!

My salesperson was fantastic. After a couple back and forth’s on pricing, they finally got to the number I was looking for as long as I used their financing (per the sales manager). I know how that game is played. I really feel I should have been offered better than a 5.95% interest rate with an 845 credit rating. That’s the reason for the 4 star rating.

Over commitment by salesmen, however management worked to rectify . Very happy with the truck!

Very kind staff and very efficient!!! Thank you also for the great car wash!!!

Very welcoming and transparent

Sam and Lamin were both amazing. They worked hard to find me the perfect vehicle for the best value and the best value for my trade. Quick and easy process.

Very satisfied with thr way Rene helped me and quick on everything thanks a lot!!!

Great experience everyone worked to make this a great experience

First they changed my oil and didn’t put enough back in so I had to change it again and they never fixed one of my problems said it was normal witch is bs

Wonderful people. Really care about the customers.

It was GREAT!!

Salesman was very good

Amazing service.

My experience with Clayton is always the best! He is professional, polite and very knowledgeable. He makes my day each time I come in for service.

Our experience with the salesman, Bubba Alvarez ,was excellent. He located the exact Enclave we wanted at another dealership and had it delivered to Rosenberg. He was very knowledgeable about the cars features and helpful in guiding us to the right vehicle for us. He and the dealership were fair in pricing the 2026 model and providing guidance in getting us the best price for our trade in .The new car was delivered in spotless condition and Bubba spent all the time necessary to bring us up to speed on the many features that were new to us. Great experience.

Eddie, Thank you for your outstanding assistance with my recent purchase of my Trailblazer! I'm already enjoying it and will be sure to recommend you and The Dealership to friends and family looking for a vehicle. -Shantay

The experience was horrible, my car was there 5 days more than expected. It was misdiagnosed and the service advisor acted as if I was a bother to him. I don’t believe they even wanted to work on my car. Would not recommend at all.

Very Easy....I ordered a truck...took about 45 minutes. Salesman kept me up to date with schedule. Delivery was easy and Salesman was always available for any questions I had.

Fixed all issues related to check Engine Light. Kept me informed of process.

Jordan was great. Overall provided great service.

Great service, took care of things that needed to be taken care of. Still need a diagnosis and fix of the wind-noise coming from driver's side window, which has occurred since purchase of the vehicle.

Good customer service

Excellent service! Knowledgeable staff, courteous, catered to our every need.

Lamin Njie was a very professional sales consultant. He was very polite and worked to make sure we got the best vehicle to fit our needs. He offered to go back and get multiple vehicles as we were undecided. Very satisfied with the experience over all.

excellent

My experience at the dealership was smooth, well-organized, and stress-free. Everyone I interacted with was helpful, attentive, and genuinely eager to make the process seamless. I really appreciated that they didn’t rush me or apply any pressure—especially since this was my first time purchasing a car.

Eddie is hands down the best salesman ive ever dealt with. I knew what i wanted, had my budget and he went more than above and beyond to make it happen! This is my third purchase from him and he has never let us down. Will definitely recommend family and friends to him.

Amazing

Went in for 8 am alignment appointment,truck was in back until 9’35 when I see it moved to another part of shop where it was put on lift to actually do the alignment.Asked a couple of service attendants why it took an hour and half to get started and I never did get an answer?

Great customer service.

Clayton was great!

Took extremely long, and the communication was poor, will not be returning

the service was great

The service staff was very friendly and answered all my questions.

I went in for an oil change and ESC light kept coming on. It was done an back to me within a few hours.

The service was completed in less days than quoted by Jordan Service Advisor . I was happy that he kept me informed as to the issues and potential cost prior to starting the repair. He also provided me with an Uber ride from my home to Finnegan to ensure I could have my Traverse back in my hands before 3 to 5 days looking brand new with my free car wash. . Jordan is a great asset to your company .. He bas excellent customer service skills. dan my service Advisor has excellent customer service skills,

Excellent service. Friendly and professional employees.

Excellent

Good communication. Plain and simple.

Fast and very friendly.

It was a great experience

I enjoyed the prompt service and Tyler was very thorough.

Easy in & out---Went in without an appointment & guys worked me in fast.

Excellent service/experience. Thanks, Clayton!

Great

Clayton took care of all of the issues I have been having with my Chevy Trax since I purchased it last year.

Didn't verify my email address and sent me spam continuosly!

everything you guys did right. I informed the service person there is an issue with camera, sometimes it works, sometimes don't. My expectation when i picked up the vehicle everything was done and in working but. You guys' dint fix the camera.

We are repeat customers.Always have a great experience. Our sales person Robert McKnight is great to work with she knows what we want.

The buying process was fast and definitely one of the easiest truck buying experiences I have had.

Always top notch service at Finnegan's. Service advisors keep you posted.

On Oct 15 I provided $500 in good faith payment via my Visa credit card. I was assured that this would be returned with the completion of the transaction. The sale was completed on Oct 23. I have been reassured by the two sales reps and the Finance Mgr. that I will receive a credit on my account. On Saturday Oct 25 I was assured that the credit would be issued this morning Oct 27. My account does not show any credit from Finnigen. I need help. If I do not receive a call regarding this problem, I will conclude that your customer satisfaction survey is a sham and will seek resolution outside Finnegen. Chuck Budnik 865-712-0377

Knowledge and courteousness

Awesome team , Very pleased experience and fast process all the way out the door,

Very good but did take a bit long for the service. 2 hours

It went a lot better than the dealerships we have around us here in New Braunfels, Tx ! Way better in our hometown

Always very friendly and helpful

Great customer service, very informative and attentive.

Straight forward and I feel honest.

Friendly, quick & professional. No surprises.

Fast, affordable and efficient, way to go Finnegan Auto Group

With an appointment it took an hour and a half to get my oil changed and that alone. Also did not reset oil life monitor.

Pricing is difficult to follow and misquoting along with hidden fees are unacceptable.

Really easy to schedule an appointment. Service was also really quick and easy.

Tyler is the best service advisor on the planet! I will bring my vehicle back to him every single time! A true gentleman!

Service on my GMC Sierra was a great experience and completed in one day

Great with specific detail needs and needed maintenance care.

Service department did an excellent job repairing the issues with my GMC Sierra and in a timely manner.

Clayton made everything so smooth and on time. Great service!

Great customer service 👏

oil change and tire rotation went smooth, in a timely manor. thank you.

Listened to my needs and helped find what I wanted

Oil change was expensive to begin with even after applying coupons. I asked the rep I need to do 8 qt full synthetic oil change and tire rotation which was for 137$ on Finnegan website. During check out, I asked if tire rotation was done he said no. Then he offered that he can get it done but that will cost an extra 40$. Not only this, but the truck came back with 33 psi tire pressure. Chevy recommends at least 41 psi tire pressure. Disappointed with the service. Sorry not coming back Finnegan.

You charge a miscellaneous fee (17%) for shop expenses, labor, and parts on top of the already high prices you charge for working on a vehicle that had 2 charges. One for the diagnostic fee and one for the part. WOW!!

Service personnel were very helpful and professional. Repairs were made in an hour and we were back on the road. Thank you very much!

Great Service all around

Finnegan GMC service department is simply amazing. the professionalism, the way they are so responsive, and the efficiency make it such a pleasant and customer-oriented experience. I appreciate the text and email communication and how they send so many coupons/discounts in the mail :).

Great customer service

Great! Fast service

Lance Johnson was excellent as always.

Landon was nice however he seemed a little disengaged from what we needed to do to make numbers work for us to purchase something. We feel like he may have been disengaged because he didn’t see it as an easy sell. Not sure that was the case but that’s how we felt and had decided not to do business at first. Jaime Perez stepped in and was more approachable, easy to speak to and worked on getting us where we needed to be.

Clayton, my service advisor, is always very knowledgeable and professional. The snacks in the waiting room are a bonus. Thank you.

Had an appointment on a Monday, and did not pull in Bay until Friday. Then they did not work on Until next Monday and didn't complete work until that Thursday. like 11 days after I had an appointment to complete the work.

Easy to set up appointments and the service was completed with no issues. The service advisor was great to work with and covered the service requested and informed us the price. He was very thorough and the service was completed on time.

Great experience.

Great service and response to questions. I choose Finnegan and Niles over any other dealership in the area.

Had an oil change and wheel alignment. Service was great

Best deals

Service was great.

Fantastic experience.

They haven’t fixed anyone of the two problems this car has had to take one of the advisors on a ride with me so they can hear the sound this car makes waiting on a loner vehicle to be able to drop off this car again for the 3rd time

Great service every time

Very professional and efficient which is always appreciated

Always a great experience! Quick and awesome service. I can ask all the questions I need, and always get all the answers I need. Jordan has been my rep last 2 times, he is amazing!!

Servicios fueron excelente

Mo was an excellent salesman. He went way out of his way to accommodate my needs and get me what I needed.

Fast Friendly Service and took care of everything same day.

I TOOK MY VEHICLE IN FOR OIL CHANGE AND TRANS SERVICE. CLAYTON WAS AWESOME, HE HAD ME IN AND OUT.

Great, on time service completion.. Thank you!

Very good

Clayton is always helpful and professional. Very pleased with the service.

Always a pleasant experience at this location. Management and staff are exceptional!

The process was straightforward and efficient. I had searched vehicles on the internet, and Finnegan had several that appealed to me. My trade-in value was fair. I got a deal that satisfied me and the dealership made money as well. I chose Finnegan because they are near my house, and I wanted to do business with a locally owned dealership. Robert McNight was professional.

The service advisor kept me informed and updated. The vehicle was returned throughly cleaned inside and out Repairs had been completed as promised. Service as usual was prompt and complete.

Great people. Probably my fault but I expected tire rotation as part of an oil change. All else was fine.

Great customer service!

Even though i had to go back to get something readjusted, I still received great customer service. Thank you Jordon Green.

Excellent service advisor. Good service. .

Very professional caring dealership

The Best People

Everyone was friendly and courteous.

Rene and I worked on a deal and helped me get into a brand new Colorado trail boss. Very professional and made it quick and easy

I felt overall good, however was disappointed how long it took to turn the car around for the repair. Appreciated the help on the cost in front of Christmas with Jordan.

Excellent service

Great job. Great customer service. Great on time management even when i was on time chrunch

Niles, our Service Advisor, was on top of it from the moment we arrived for service. Fantastic colonization, efficient check in/check out process and woe done right the first time. Excellent experience!!

Karina was very sweet and greeted us as we arrived, Mr Landed work very well on getting us into what we were looking for,Mr Carl the financial manager was so nice and listen to what we wanted and give us a great deal and really made our Christmas a very happy one,thank you so much for your help,we are going to make sure we send anyone that is looking for a vehicle to Finnegan ,for a great deal and people willing to help and great customer service.

Everything was good. Little long to diagnose.

Fast service and great service. Nice car wash as well.

Took care of issue and kept us informed.

No issues

So I took my vehicle there for an Oil change and had an appointment for 9:30am and it took the shop 2 hours for an oil change. That's an excessive wait time for a basic oil change in my opinion. I would understand if additional work was added. I didn't leave the dealership unit 11:30am. Not satisfied with the wait time.

Excellent service. They also provided me with a free car wash and free uber ride home.

Truck was in to get a fuel filter and air filter. First appointment of the day. It took 3 hours! At the 2 hour mark I got an update that the fuel filter wouldn’t come off and the mount would need to be replaced at my cost. I asked the service manager why that wouldn’t be covered by warranty? When he checked it was covered. When arrived I asked about the “service specials”, specifically if the November specials were continued into December. He said that there aren’t any specials for diesel trucks. So during my 3 hour wait I checked the dealership website on phone and saw that both filters have an active service special. I would think that the service managers would know what the special offers are.

Overall experience was really good. Check in was quick and easy and getting an Uber lift home was easy. Was notified from service advisor that vehicle was ready and cleaned. Paid and picked up vehicle with no hassle. Only thing I might think about is the cost of just getting an oil change. To my surprise, an oil change had jumped almost $40 from my previous visit. I'll check around and might just have to use somebody else.

Mo was very accommodating and made the purchase of my truck quite easy. Very timely.

Friendly efficient service

Friendly customer servic

Jordan did a great job. I’ll be coming back because of his service. He was transparent and gave me the price for each service offered

Met my expectations on time and service provided.

The service was very convenient and asked I was in and out in one hour

I’ve been dealing with Chevy products for a long time, and this is one of the best dealerships I’ve ever went to great customer service. They always take care of all my Needs very good dealership. I would recommend it to all my friends and family.

Great experience

Quick oil change and rotation

Landon Gilstrap was very knowledgeable in the truck we were interested in, answering our questions and getting us to a deal. He took us on a test drive and explained all of the options. We will start with Landon and Finnegan on our next purchase.

Jordan had the best customer service rep I’ve ever had since I started come here 2 years ago. I was really thinking about trading in my vehicle and not dealing with Fennigan’s customer service anymore, however Jordan showed there is still hope. I definitely will be back as long as he is there.

The service representative has been very honest and helpful when I need service.

Excellent service department! Comfortable waiting room while car was being serviced, no upsell, informed of specific conditions of car and what will need to be taken care of soon. Plus the car was hand washed inside and out too!! I will continue to bring my vehicle there!

They do an amazing job when it comes to doing service to my vehicle, thank you so much

Straightforward bargaining. Exceeded my expectations.

I did not have my vehicle serviced on 01/12/2026. That is the day my car was finally released to me. I left my car at Finnegan on 12/29/2026 to be seen by set appointment on 12/30/2026. I was told when I called to make the appointment my car would be completed within 3 to 7 days. That didn't happen. I was supposed to be in communication with Mr. Niles and I do not feel that is what happened. The communication and the time it took for my vehicle to be completed and released to me was ridiculous. I feel like the communication was barley there with the representative. The representative told me about a loaner car and then never once brought it up again or said anything to me about it even after I asked. I was told the following week 01/05/2026 that the warranty approved the repair and that now the part needed to be requested, but shouldn't take a long time because it was an 'easy fix'. I even found out that Monday how much I would be paying and assumed since I already knew what I was paying the vehicle would be finished soon. I was very wrong, and Thursday I finally get a text that says the part was in and it should be done that day. I called and it went to voice mail and I left a message because by now I have text and reached out for information but was not getting return text or calls. Friday the 9th I was told that the Niles was going to see if the tech could do the job that day because it was an easy fix. I never heard anything. Saturday I called at 8:29am and spoke to Mr. Niles and asked about my car. He said let me talk to the tech. He was on the phone while speaking to the tech the tech said the car would be done by 10. I said ok I will be there to get it this morning. Then I get a text at 9:45 saying the vehicle is ready just need to get payment from warranty. I texted a very upset text because by now I have found a ride the hour and 15 minute drive to get my car and now I can not go to get it. He texted back hour and a half later with they have to get money or he has to pay out of pocket and not once texted or called to let me know anything after that. So my car was ready Saturday morning but because of bad communication with warranty and representative I had to wait until the following Monday 01/12/2026 to get my car. I'm still angry about this! I felt I was penalized because, if he knew Friday My car would be done by Friday or Saturday morning why wasn't the a warranty company contacted to get the ball rolling? Instead my car was stuck parked at the dealership ready to go but it was hostage from the person paying for it. After I spoke frankly to Mr. Niles Monday 01/12/2026 about how I felt about our communication and the length of time it took to fix the car I started receiving more messages. I even asked if I needed to contact the warranty because it seemed he wasn't doing it. After our conversation I received a text from Niles about 3 to 4 minutes after we got off the phone that my vehicle warranty paid and that I could finally come get my car. I then found a ride once again and I picked my car up 14 days after I dropped it off. I did not have good experience with the representative or the time it took to fix my car. Then to add to my already angry self the car wasn't even washed as I was told it would be. Then after I left and stopped for gas in El Campo i turned the vehicle off to get gas the turned it back on after, it shook twice and felt as if it was going to die. It has never once done that to me in the past. It did not die just shook like it was. Also, when I come to a stop and the auto stop turns on it makes a weird sound. It is working and running but those 2 things are now a concern of mine. They were not a concern of mine before I dropped it off on the 29th. I do not understand how it takes so long for something that should have been an easy fix. I finally have my car back and can go to work on my own. This is my 2nd experience like this at a certified dealer. Just not happy....

Great service as always

My experience was awesome the salesman Bubby took care of me from start to finish. I left the dealership feeling like I was part of a great team.

everything was great

Nice and easy.

My car was of attended too in a timely manner. Little waiting time. Service advisers are always helpful and friendly. No matter what. I love Finnegan!!

Didn’t visit dealer

1. Both rear tire wells are missing the interior protector. 2. The truck was given with lo pressure tire light on. 3. The truck came with one remote not the typical 2ea 4. The truck sticker price paper was not given.

I came in for a simple tire rotation, oil change, and detail wash, nothing out of the ordinary. Unfortunately, the entire process took nearly five hours, even though the shop wasn’t busy at all. That kind of delay for basic services, especially with few customers around, is really disappointing. Time management definitely needs improvement.

Great experience. Landon Gilstrap was very patient and professional and courteous in every way.

Jordan took care of all our needs.

Service Advisor was friendly and efficient. Car was done earlier than estimated.

Fast and friendly

Everyone was very kind throughout the entire experience - my waiting time expectations were set properly and accurately. My only issue is after bringing my car in for an oil change + tire rotation, none of my tire pressure sensors are reading. I did turn around and bring it back to the shop to get this fixed where I was told because one of my sensors needs to be replaced, they can’t fix the rest of the sensors not reading properly. I’d like to note, I was a regular to Knapp Chevrolet for service when I lived in EaDo, where they replaced 3 of my 4 sensors, and the rest of my tires always read perfectly after replacing. The runner (I did not catch his name) did try to reset my sensors by holding menu and using the machine to tap my tires but this did not fix the problem - just an inconvenience to drive until I can fix a sensor now, apparently, which is news to me as mentioned anove

For the first time I was actually satisfied with buying a vehicle. Eddie was excellent and not pushy one single bit and very professional in getting a deal made between both parties. I would recommend him to anyone looking for a new GMC or Chevy. The rest of the process was very smooth and an easy process as well.

It was quick and love the chance to drive the vehicle before getting it

Extremely all team memberd

Tim came to greet me at my car as soon as I drove up to the service center. Clayton is service rep extraordinaire. My vehicle was serviced in a timely manner. I’ll be back

I had great customer service .

Awesome consumer Serivce with great smiles

Very satisfied with service from Jordan .

As usual the service department is extremely helpful. I appreciate Jamie and his team.

They were ready at my appointment time, let me know what they would be doing and called me when the service was complete. They took care of the warranty work with me having to do anything!

Excellent,caring, understanding

The maintenance repair was efficient, professional, and I was able to apply GM points.

Great the service team is always on point when I come through door

Jesse and Earl were fantastic and gave me great service. Plus, they were super knowledgeable! They matched my pricing, which was exactly what I was looking for. The dealership has a great vibe, and I’d definitely recommend it.

Guy was nice and they got my car out before the said time. Excellent!

I bought a nice car that made me be happy , the dealership helped me alot and they were amazing staff

I appreciated Timothy Noker as my service manager. He did a great job at getting my car serviced, was very personable and thoughtful.

Eddie Martinez and Dave Davis were awesome.

Excellent in pricing and customer experience.

Nice with no hitches

Took care of the issue.

my experience was very good Mr NILES BESS HE WAS BERY NICE GOOD CUSTOMER SERVICE

It was great quick in and out

Best Customer Service Ever

The dealership staff is amazing, always ready to help make my experience there great.

Mo did a great job helping me with my purchase

Good

Fast service, got my truck into the mainteance shope early which I really appreciated. The service team is really awesome.

good service

Good experience

We did not have to wait long and the truck we wanted to see was shown to us.

Work done quickly and efficiently

Awesome 👏

Still working on getting a new car. Thank you, Gary and Lorenda!

Everyone was amazing and amazing service

Great service all around! Thank you!

N/a

Great customer

In and out as promised

Very happy with the service Niles got me in and out quickly

They are the best all the guys

They were good

The only bad thing the wait time was a little excessive.

Great customer service. Work completed in timely manner.

My advisor was great at keeping me informed of the status of my vehicle while waiting for an oil change.

LAMIN NJIE was very helpful throughout the buying process.

It was amazing. Eddie did a fantastic job with answering all my questions. And making sure I felt wanted.