848 Reviews Found
Confirmed Service Customer
I went to this dealership to the service department for an oil change, tire rotation, battery check and they offered a free car wash. I did not receive any of the services. I’m not sure if they changed the oil.The other services I definitely did not receive. I was also charged for the services. I made a complaint and they refunded my money. The customer service in this department is terrible.
Juanita S.
RICHMOND
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Confirmed Service Customer
Professional, friendly and quality service.
Gary V.
MISSOURI CITY
Business Response
Hello, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also General Motors Customer Satisfaction will be sending you a survey as well through your email and we greatly appreciate it if you can give us all 10'S and COMPLETELY SATISFIED? If for any reason you may have any questions, comments, or concerns feel free to give us a call at 281-342-4200. Thank you for your business and please have a great rest of the day!
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Confirmed Service Customer
I've had a Great Experience every time I get my GMC serviced. Keep up the great work!
Burton L.
MISSOURI CITY
Business Response
Hello, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also General Motors Customer Satisfaction will be sending you a survey as well through your email and we greatly appreciate it if you can give us all 10'S and COMPLETELY SATISFIED? If for any reason you may have any questions, comments, or concerns feel free to give us a call at 281-342-4200. Thank you for your business and please have a great rest of the day!
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Confirmed Service Customer
My interaction with Amed was good. He was courteous and explained things well. My problem is that I picked up my truck Friday, 6/17/2022, and on Sunday, 6/19/2022, I received the same emissions diagnostic message that I had when I took my truck in to be serviced. If your techs ran a complete diagnostics when they had my truck, and they correctly diagnosed my issue(s), why would I receive the same issue message within two days of me picking up my truck. In addition, I paid out of pocket approx $472 (in addition to what the extended warranty paid) because the tech said it would help prevent future issues with my emissions.
Scott P.
MISSOURI CITY
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Business Response
Hello, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also General Motors Customer Satisfaction will be sending you a survey as well through your email and we greatly appreciate it if you can give us all 10'S and COMPLETELY SATISFIED? If for any reason you may have any questions, comments, or concerns feel free to give us a call at 281-342-4200. Thank you for your business and please have a great rest of the day!
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Confirmed Service Customer
honest about timing, focused on getting things right so i am happy
Walker L.
RICHMOND
Business Response
Hello, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also General Motors Customer Satisfaction will be sending you a survey as well through your email and we greatly appreciate it if you can give us all 10'S and COMPLETELY SATISFIED? If for any reason you may have any questions, comments, or concerns feel free to give us a call at 281-342-4200. Thank you for your business and please have a great rest of the day!
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Business Response
Hello, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also Buick Customer Satisfaction will be sending you a survey as well through your email and we greatly appreciate it if you can give us all 10'S and COMPLETELY SATISFIED? If for any reason you may have any questions, comments, or concerns feel free to give us a call at 281-342-4200. Thank you for your business and please have a great rest of the day!
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Confirmed Service Customer
Cost of oil change, tire rotation and free car wash is best deal in area. On a scale from 1-10 on service personnel a 2.
Timothy T.
BEASLEY
Business Response
Hello, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also Chevy Customer Satisfaction will be sending you a survey as well through your email and we greatly appreciate it if you can give us all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns feel free to give us a call at 281-342-4200. Thank you for your business and please have a great rest of the day!
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Confirmed Service Customer
I took my truck for its 1st oil change and tire rotation and mentioned the passenger back tire had slow leak. After about 1 1/5 hours my truck was parked next to the Service Department, I could see it from the customer service window. After 35 minutes I stepped across to customer service and asked if my truck was ready and Michael (Service guy) said yes but that he was waiting on the paperwork. I continued to wait and another service guy printed out my paperwork and ask for me to step outside to the truck with him. I asked what they found on the tire leak and he said there was no mention of a tire issue on the paperwork. He took the truck back to tire service and since I could see the truck, I saw the mechanic check the pressures only. I told the service guy that I would know if they didn't rotate or do anything to the tire as soon as some air leaked and I said I wasn't impressed with the dealership service. I also asked if I could take my truck to a different dealership due to the service experience I had and he said yes. The next day at home, I saw a footprint on the driver seat so someone step on it probably while washing the truck; not cool, the truck is new. I was very disappointed.
Silvia M.
BAY CITY
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Confirmed Sales Customer
Great, friendly employees who made the purchasing process fast and easy! Ali was professional and knowledgeable, answering all of my questions.
Saul G.
NEEDVILLE
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Business Response
Good morning, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also Chevy Customer Satisfaction will be sending you a survey through your email and we greatly appreciate it, if you can give us all 10'S and COMPLETELEY SATISFIED to every question. If for any reason you may have questions, comments, or concerns please feel free to give us a call at 281-342-4200. And please have a great rest of the day!
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Confirmed Sales Customer
Ali was excellent. He never pushed too much on my decision, he was patient.
Hiram G.
ROSENBERG
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Confirmed Service Customer
Didn't feel like a customer. A item was stolen from my vehicle while yall care. Wasn't charged what I was suppose to be charged.
Derrick A.
ROSENBERG
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Confirmed Sales Customer
This is our 2nd vehicle purchase at Finnegan, Robert McKnight is a great sales person and Steve Gonzales, finance manager was great. Both did an excellent job of taking care of our needs.
Christina M.
EL CAMPO
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Business Response
Good afternoon, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also Chevy Customer Satisfaction will be sending you a Survey through your email and we greatly appreciate it, if you can give us all 10'S and COMPLETELY SATISFIED? if for any reason you may have questions, comments, or concerns please feel free to give us a call at 281-342-4200. Thank you for choosing Finnegan for your service needs, and please have a great rest of the day!
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Confirmed Service Customer
Well I made a appointment at 10am and got the at 9:30am. Didn’t leave until 12:30pm. Left all the covers in my truck. Lucky I looked at my oil change gage and I reset it myself.
Ernest D.
NEEDVILLE
Business Response
Good afternoon, my name is Sylvia I want to thank you for taking the time to complete the Dealership Survey. Also Chevy Customer Satisfaction will be sending you a Survey through your email and we greatly appreciate it, if you can give us all 10'S and COMPLETELY SATISFIED? if for any reason you may have questions, comments, or concerns please feel free to give us a call at 281-342-4200. Thank you for choosing Finnegan for your service needs, and please have a great rest of the day!
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Confirmed Service Customer
I was taken care of promptly, service completed timely. Keith got me checked out and my car brought to the front when expected.
Glenda L.
RICHMOND
Business Response
Good afternoon this is Sylvia, We sincerely appreciate you taking the time to complete the Dealership Survey. Also General Motors Customer Satisfaction will be sending you a Survey through your email, and we greatly appreciate it if you can give us all 10'S and COMPLETELY SATISFIED to ALL questions? If for any reason you may have questions, comments, or concerns please feel free to give us a call at 281-342-4200, we would gladly assist you with that. Thank you for your business in choosing Finnegan Service for your needs, and please have a great rest of the day!
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Business Response
Good morning, this is Sylvia, We sincerely appreciate you taking the time to complete the Dealership Survey. Also General Motors Customer Satisfaction will be sending you a Survey through your email, and we greatly appreciate it if you can give us all 10'S and COMPLETELY SATISFIED to ALL questions? If for any reason you may have questions, comments, or concerns please feel free to give us a call at 281-342-4200, we would gladly assist you with that. Thank you for your business in choosing Finnegan Service for your needs, and please have a great rest of the day!
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Confirmed Service Customer
The simple oil change took twice as long as projected. Understandable that you are short staffed but that twice as long is unacceptable. Department seemed out of wack, unorganized.
Sharon D.
RICHMOND
