802 Reviews Found
Confirmed Service Customer
it took an hour & a half to change oil & wash the car, then, I was told I had to pay for it even though all maintenance is covered in my lease.I even had an appointment for this. the service dept has always been horrible at Finnegans. it still is.
William D.
NEEDVILLE
Business Response
Good afternoon Mr. Duffield. I do apologize for the wait time during your last visit here. I did check into your maintenance and I do not show a maintenance plan on file. I also spoke to the Sales Manager to see if maintenance comes with a lease vehicle and he said it does not. The only maintenance that comes with a new vehicle is one oil change and tire rotation under warranty, which you already used on 7/9/2020. Please let me know if you have any questions. Have a great weekend. Thank you, Jessica Wrobliski Service BDC Manager 281-342-4200 jwrobliski@finneganauto.com
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Confirmed Service Customer
Charged for services under extended warranty coverage. No one believed me or listened or tried to dig deeper. Finally Kiesha took over and got it straightened out. Went back the next day to get requested service finished along with a free detailed car wash. Which was not done due to the simple tire rotation taking g an hour.
Kimberly C.
ROSENBERG
Business Response
Good morning Mrs. Calhoun. Thank you again for taking my call. I'm glad we were able to straighten everything out for you. Please keep a look out for the oil change voucher that should be arriving in your mail early next week. Also, I will call you around 9:15-9:30 Monday to send my Porter out to pick your vehicle up for the full detail. If you need anything, please do not hesitate to contact me. I will send you my business card with with voucher. Have a great weekend! Thank you, Jessica Wrobliski Service BDC Manager 281-342-4200 jwrobliski@finneganauto.com
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Confirmed Service Customer
Prompt and courteous when I drove up. Customer satisfaction was their main intent.
George D.
RICHMOND
Business Response
Good morning Mr. Dereese, I want to thank you for taking the time to fill out the Dealership Survey. You will also be receiving a Survey from General Motors Customer Satisfaction, we would greatly appreciate it if you could give us all 10'S and COMPLETELY SATISFIED, Also I see that you have been such a Loyal Customer to Finnegan, we will be sending you an Oil Change Voucher to show our appreciation and thank you for your business. Please have a great rest of the day!
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Confirmed Service Customer
Very professional, knowledgeable, and courteous service.
Dennis L.
HOUSTON
Business Response
Good morning Mr. Love, I see that you filled out the Survey from our Dealership, and want to take the time to thank you for the good scores you gave us. Also Chevy Customer Satisfaction will be sending you a Survey through your email. We greatly appreciate it if you could give us all 10's and COMPLETELY SATISFIED, if for any reason you're not able to please give us a call at 281-342-4200. Thank you so much for your business and for being such a Loyal Customer, please have a great rest of the day!
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Business Response
Hello Mr. Serna, I want to take the time to thank you for filling out the Dealership Survey. I also noticed that you have been such a Loyal Customer here at Finnegan Service since 2018, we really appreciate your business. We will be sending out an Oil Change voucher to you. Also Mr. Serna just to let you know you will be receiving a Survey from Chevy Customer Satisfaction, we greatly appreciate it if you could please give us all 10's and COMPLETELY SATISFIED? If for any reason you are not able to please give us a call at 281-342-4200. Thank you and please have a great rest of the day!
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Business Response
Awesome! We greatly appreciate your business and thank you for taking the time to fill out the Survey the Dealership sent you. Now Mr. Blume, General Motors Customer Satisfaction will be sending you a Survey through your email, we greatly appreciate it if you could give us all 10's and COMPLETELY S ATISFIED. if for any reason you are not able to please give us a call at 281-342-4200
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Confirmed Service Customer
I always take my vehicle to you for service- very pleased.
Catherine K.
EAST BERNARD
Business Response
Good morning I want to take the time to thank you for filling out the Survey the Dealership sent you, thank you so much for the great scores. Now General Motors Customer Satisfaction will be sending you a Survey as well through your email and we greatly appreciate it if you could give Keith your advisor ALL 10'S and COMPLETELY SATISFIED, any less than that will bring Keith's scores down. If for any reason you are not able to, please give us a call at 281-342-4200. Thank you for being such a Loyal Customer. Please have a great rest of the day!
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Confirmed Service Customer
I went to get my car inspected. The check in was good, the staff was very friendly and polite. Very helpful about keeping me informed. They came in to let me know my car was being washed. Then I waited about 45 minutes and no one came to let me know it was finished. I got up and looked out and it was sitting in a parking space and it looked ready to go. I went to the check out counter and the woman had the paperwork but not my keys. She checked me out and then she went the extra mile and got my keys and brought my car close so it would be easier for me. I am not sure but I don't think it took 45 minutes to wash my car. This is the second time that me and my car has sat and no one told me it was ready. This time I was not as upset as last time because last time I had somewhere to go. The score is as high as it is because of the check in and especially because of the check out personnel.
Glenda L.
RICHMOND
Business Response
Ms. Lindeen, I apologize for the poor communication we had that day and the other appointment before this one. I understand the frustration and see that you have been a Loyal Customer since 2015. On that note we will be sending you 2 oil change Vouchers that you can use for the next time you come in for your oil changes. Also we want you to be comfortable with your service advisor and he or she as well with you and your car. I spoke with you and you said Keith had helped you in the past, you are more than welcome to have Keith as your advisor any time you make an appointment. Also Ms. Lindeen I did mention that GM Customer Satisfaction will be sending a Survey Via Email , and we will be needing all 10'S And COMPLETLEY SATISFIED. I want to thank you for your business and for being such a Loyal Customer. Please have a great rest of the day.
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Business Response
Thank you Mr. Wleczyk for taking the time in filling out the Dealership Survey. Now General Motors Customer Satisfaction will be sending their Survey as well, we greatly appreciate it if you could please give us all 10'S and COMPLETELY SATISFIED. Thank you so much for your business and look forward to seeing you again. Please have a great rest of the day.
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Confirmed Service Customer
Keisha did a great job. I was pleased with her assistance during the process. I was bothered by the fact that when I made my appointment, I was not told it would be a minimum of 48 hours. If I had known, I could have made arrangements for a vehicle since yall did not offer one. You should offer a loaner vehicle when having someones for over 48 hours.
Noell M.
RICHMOND
Business Response
My apologizes for that sir. Not sure who scheduled you in but yes we have all been trained to make sure the customer is aware of the diagnosis time. It is 24-48 hrs. it could be less it could be longer, depending on the certain issue or issues the vehicle may be having. I noticed you've been such a Loyal Customer since 2016, thank you very much for your business. Now for your bad experience and your Loyalty to the company I'm going to send you an Oil Change Voucher, for the next time you come in. Oh also Chevy Customer Service will be sending you a Survey, we really appreciate it if you could please give us all 10'S and COMPLETELY SATISFIED? That will reflect on Keshia, If you're not able to, please give us a call at 281-342-4200. Thank you and please have a great rest of the day!
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Confirmed Service Customer
They did a great job, The shop guy should be commended for working in the heat.
Kathleen W.
HOUSTON
Business Response
Yes ma'am, we do appreciate our Tech's. We also appreciate your business and thank you for taking the time to fill out the dealership survey. Also General Motors Customer Satisfaction will be sending you a Survey through your email, please we will greatly appreciate it if you could give us all 10'S and COMPLETLEY SATISFIED, anything less than that will bring our scores down. Thank you very much for your business and for being such a Loyal Customer. Please have a great rest of the day.
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Confirmed Service Customer
I was driving on the interstate by the dealership and ran over a piece of metal. My tire was flat in minutes. Roadside assistance put my spare on and referred me to Finnegan for a replacement tire. He called Jamie and they immediately got me in to install my new tire. I live 200 miles away and had my dog with me who I had taken to Houston for a vet appointment. Everyone was so kind... one employee offered water to me and my dog and they allowed me to sit in the lobby with him while we waited. We were back on the road in less than 1 1/2 hours. I am eternally grateful for the quick assistance and the kindness everyone showed me and my precious pooch.
Mary R.
CORPUS CRISTI
Business Response
AWESOME!! Yes we strive for good customer service here. I want to thank you for taking the time to fill out the Dealership Survey with the awesome scores. We will also be needing the survey that General Motors Customer Satisfaction sends you to be ALL10'S and COMPLETELY SATISFIED. Any less Jaimie's scores will go down. So please we would really appreciate ALL 10'S and COMPLETLY SATISFIED, If for any reason you are not able to please give us a call at 281-342-4200. Please have a great rest of the day.
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Business Response
Thank you for taking the time to fill out the survey. Now Buick customer satisfaction will be sending you a Survey as well, we greatly appreciate it if you could give us all 10'S and COMPLETLEY SATISFIED? I want to thank you for being a Loyal Customer. Please have a great rest of the day.
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Confirmed Service Customer
It was simple to make an appointment for my oil change. I showed up a little early and Finnegan was able to get me in and out in a fair amount of time, they were even able to wash my truck for me before I left.
Jamie M.
ROSENBERG
Business Response
Thank you for taking the time to fill out the survey. Now GM customer satisfaction will be sending you a Survey as well, we greatly appreciate it if you could give us all 10'S and COMPLETLEY SATISFIED? I want to thank you for being a Loyal Customer. Please have a great rest of the day
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Business Response
Thank you for taking the time to fill out the survey. Now GM customer satisfaction will be sending you a Survey as well, we greatly appreciate it if you could give us all 10'S and COMPLETLEY SATISFIED? I want to thank you for being a Loyal Customer. Please have a great rest of the day
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Confirmed Service Customer
Very efficient. Just an oil change but in and out quickly
Timothy P.
RICHMOND
Business Response
Thank you for taking the time to fill out the survey. Now GM customer satisfaction will be sending you a Survey as well, we greatly appreciate it if you could give us all 10'S and COMPLETLEY SATISFIED? I want to thank you for being a Loyal Customer. Please have a great rest of the day.
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Confirmed Service Customer
Service department is good as usual, but Keith is great
Sharonne G.
FRESNO
Business Response
Good afternoon Mrs. Gilstrap. Thank you for completing our dealership survey and taking my call today. We greatly appreciate your response. Just a reminder you will probably receive another survey in your email. This one will come from GMC Customer Satisfaction. It is extremely important Keith gets all 10's and Completely Satisfied answers on every question to pass the survey. Once again we appreciate you and your business. If you ever need anything or have any questions please do not hesitate you contact me. Have a great evening. Jessica Wrobliski BDC Manager jwrobliski@finneganauto.com Main: 281-342-4200 Direct: 281-341-2536
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Business Response
OK THANK YOU.
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Confirmed Service Customer
Organized and diligently searched for my problem until they found and fixed it. Good team.
Melvin M.
RICHMOND
Business Response
Thank you very much for the awesome score you gave us. Now Buick customer satisfaction will be sending you a survey, we greatly appreciate it if you could give us all 10's and Completely Satisfied. Please if for ANY reason you are not able to please give us a call at 281-342-4200. Thank you for being a Loyal Customer and you have a great rest of the day.
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Confirmed Service Customer
Fast, efficient, helpful! Tahoe came back looking AND feeling like brand new!
Kristin B.
FULSHEAR
Business Response
Awesome! Thank you for taking the time to fill out the dealership survey. Now you will also be receiving a survey from General Motors, we really appreciate it if you can give us awesome scores as well? We will be needing al 10's and Completely satisfied any thing less will not count as a good score. Thank you so much for your business, and please have a great rest of the day!