Ali of the Staff was extremely nice. Keith, my service rep was excellent. Then after I was on my home. I locked my keys im my truck with it running and my pet inside. Jason was Awesome. He walked back to my truck with me and used his phone to call On-Star. Thank you
My service was by appointment and the service area was observing Covid precautions which I really appreciate and felt very comfortable dealing with the service staff and the mechanics. My service agent, Tanya was very attentive and kept me advised as to the status of the work on my car/
Salesman was very helpful in finding exactly what I was looking for in a vehicle and explained all the features. This is my third Yukon XL. The second one was totaled in a car wreck on Oct. 3rd. It was built so well that even after it was rolled over four times by the impact of the other car, I received no internal injuries or broken bones. Everything worked as it should: seatbelt and all the airbags. So you can understand why I wanted another Yukon XL Thanks Ali Sharif at Finnegan Chevrolet and GMC!
When I scheduled the oil change i confirmed there was a recall. The person who scheduled said she wasn���t sure if they could get me in for that with the oil change, so I said to just do the oil change and I would come back when I had more time. When I got there and the car was taken, I was then notified that it had to be completed or the oil change couldn���t be done. This took significantly more time than I allotted for. Also, I made the team aware that I bought the vehicle new from Finnegan and the time already needed to be changed at less than 30k miles when they have tread warranty for 60k. I was told I just need to buy new ones. When I asked if that was the only option, I was told he would ask the manager. The manager never came to see me. When I was going to leave I asked again and was told I would get a call back. That has still not happened. I was waiting to complete this survey until I received a resolution, but at this point it looks like none is being provided.
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