After I finally got someone to call me back, things went well. The sales guys and financial guy did an outstanding job. However, I called multiple times to speak to someone and was told I would receive a call back and never did. This went on for two days. I finally went to another company and was at the verge of driving to Victoria to purchase from them before I decided to call again. Nothing. I made note of my unhappiness online with the chat option and someone finally called me. I guess since I was a repeat customer didn't mean much!
I was a customer of Finnegan. For the past week I have desperately been trying to get my car fixed at your dealership, with on there end was no urgency. I was extremely dissatisfied with the lack of communication concerning this matter, and every time I attempt to get more information, I am still left with many questions. I would give the advisor a call since they weren���t calling me and she stated she didn���t know a lot of the times why it was doing it and would Initially I was told there was an issue with my car���s battery, and I paid $500 to have it fixed. One day later my car experienced the same issue it was having prior to being fixed, and I have yet to learn the definitive reason why. I have been told after that my key is not being recognized, but that you all are not sure. It was a huge inconvenience, more-so because of the lack of professionalism, and at that point I was wanting to have my car taken to another dealership if they were not going to be able to keep me informed and in a timely manner. I was corresponding with your Service Representative, Candy Parker, but I was not satisfied with her method of communication. To get what I needed done and my car back I literally had to give attitude and show my frustration it shouldn���t have to get to that point for them to act. They did at the end cover the other expenses but they should have anyway because they was in the wrong.
Finnegan Chevrolet makes buying a vehicle go very smoothly. It goes quick & you are in and out in no time. They explain everything to you about your vehicle, how to operate it and program the inside. I would defiantly recommended them and will be back.
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