767 Reviews Found
Confirmed Service Customer
Competitive price. The wait is not on par with dedicated oil change establishments, but it was fairly quick for a dealer.
Octavio G.
RICHMOND
Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that Chevy Customer Satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that Chevy Customer Satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that General Motors Customer Satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Confirmed Service Customer
Was kept up to date almost each day while my truck was in for service and recalls. The length of time my truck was in for the service was a little long, and since it's my only form of transportation, I wish they had had a loaner vehicle available since I am such a good customer, and did purchase both the truck and extended service contract from the dealership.
Brian C.
ROSENBERG
Business Response
Hello, my name is Sylvia Maldonado. Yes, my apologies, but unfortunately we have suspended our loaner program until we get more inventory on the lot. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Hopefully next time you are needing to come in, we'll be able to accommodate you and other customers with transportation, until we get supplied with more inventory we are not able to start the loaner program. I would like to inform you that Chevy Customer Satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that General Motors Customer Satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Confirmed Service Customer
I brought my Traverse in for an oil change and tire rotation and as always, I am pleased with Finnegan’s service department and working with service advisor, Kieth Janik
Derek F.
NEEDVILLE
Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that Chevy Customer Satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
Was this review helpful?
Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that Chevy Customer satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Confirmed Service Customer
My biggest complaint is the wait time. I dropped my vehicle off around noon on Monday, 5/15/2023 and did not get it back until late in the evening on Friday, 5/19/2023. From what I understand, my vehicle sat on the dealership idle for over a day before anyone even looked at it. During the week that my car was in the dealership’s possession, I had no method of transportation. In my opinion, if you have an appointment for service- which I did- your car should at least be diagnosed and the problem investigated at the time you arrive. Should the problem be severe enough to warrant leaving the vehicle, that is understandable- but I do not think it is acceptable to hold a vehicle for an indefinite amount of time without even looking at it. I would recommend that this process be revised. Other than that, I was pleased with the service.
Jonathan G.
ROSENBERG
Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that Buick Customer Satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that General Motors Customer satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Confirmed Sales Customer
Robert McKnight is a great salesperson and always comes through to assist me with my purchases. He is informative and knowledgeable on the vehicles and it shows through his guidance throughout the process. He and Dave Davis are the two main reasons I continue to come to Finnegan Auto for my truck purchases.
Juan A.
RICHMOND
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Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that Chevy Customer satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Confirmed Service Customer
I bought a 2017 GMC Yukon, no warranty.. February 14,2023. Less than 30 days/500 miles later the engine starts missing, running rough. I called and they agreed to look at it I was told I needed a new engine! SO DISSAPOINTED!! But, GM and the dealership came through. They replaced the engine for only a $500 cost to me. Just got it back on May 16,2023 and so far it is running ok we will see.
Elaine F.
INEZ
Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that General Motors Customer satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
Was this review helpful?
Business Response
Hello, my name is Sylvia Maldonado. We're pleased to know we have been able to exceed your expectations and really help you out! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. I would like to inform you that General Motors Customer satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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Confirmed Sales Customer
Great and friendly service. Went the extra mile!
Veronica G.
RICHMOND
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Confirmed Service Customer
Happy to know Fenningan assist with transportation.
Charlie F.
SUGAR LAND
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Confirmed Sales Customer
Lamin Njie was absolutely wonderful to work with! He was very knowledgeable about not only the car-buying process but also the Traverse we purchased. He walked us through all of the features which was extremely helpful buying a car with so much technology in it. Lamin was friendly and welcomed our family into a new family, THE CHEVROLET FAMILY!
Abby K.
BEASLEY