Confirmed Service Customer
Was kept up to date almost each day while my truck was in for service and recalls. The length of time my truck was in for the service was a little long, and since it's my only form of transportation, I wish they had had a loaner vehicle available since I am such a good customer, and did purchase both the truck and extended service contract from the dealership.
Brian C.
ROSENBERG,
TX
Business Response
Hello, my name is Sylvia Maldonado. Yes, my apologies, but unfortunately we have suspended our loaner program until we get more inventory on the lot. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Hopefully next time you are needing to come in, we'll be able to accommodate you and other customers with transportation, until we get supplied with more inventory we are not able to start the loaner program. I would like to inform you that Chevy Customer Satisfaction will be sending you a survey through your email, and we greatly appreciate it if you can complete it with all 10'S and COMPLETELY SATISFIED? If for any reason you may have questions, comments, or concerns, please feel free to give us a call at 281-342-4200. And please have a great rest of the day!.
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